Support
Last updated: October 20, 2026
Write to us whenever you need help, or sort out here the most common things about your account, your plan and your data.
Write to us
Send your question to hello@whisperall.com from your account email. Tell us what you were trying to do, what happened and on which device, and add a screenshot if you can. From the desktop app you can also send us an idea or report a problem.
A person reads every message and replies by email on business days. If you write about your personal data, we reply within 20 business days at most.
Frequently asked questions
Read the answers about the Free plan, credits, payments and your audio.
Change your plan or cancel
Sign in, open Plan and billing and press Manage subscription. In the secure billing portal you change plans, update your card, cancel and download your receipts.
If you cancel, you keep your plan and credits until the end of the period you paid for, and then you move to Free. Your notes stay with you.
Refunds
Refunds follow section 5 of the terms: the payment processor or authorized reseller that charges your plan handles them. If you think a charge is a mistake, write to hello@whisperall.com with your account email and the date of the charge, and we will review it with you.
Close your account
Sign in, open Account and press Request account closure. An email opens, ready to send from your account email. We delete your account and your content within 30 days, except the billing records the law requires us to keep.
If you have a paid plan, cancel it first in Plan and billing so it does not renew. To keep a full copy of your notebook first, use the desktop app in Settings, Backup & restore.
Connected AI assistants
To see which assistants can reach your account or remove their access, open Connections in your account and press Revoke on the connection you want to close.
Privacy and terms
Read what data we handle, who we share it with and the rules for using Whisperall.